We hope you will be completely satisfied with any product purchased from Outback Trading Ltd, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery.

All goods should be returned via an insured, traceable service to:

OUTBACK TRADING LTD

THE ANGEL CENTRE

Goods should be returned via an insured, traceable service.

Tags must not be removed from garments and that all labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product' and in the case of tents they must never have been pitched, for us to be able to refund the returned items.


Please make sure goods are securely packaged to avoid damage in transit.

Yes of course, we will exchange items due to incorrect sizing as long as it is still in 'as new' condition.

When a replacement is required urgently, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them despatched to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.

In the unlikely event that something you have purchased from us is faulty then we will be happy to replace it for you.

If a product you purchased from us is faulty when delivered please contact us on 01326 569569 or email: info@outbacktrading.co.uk . Please have your order number ready together with details of the fault and we will then advise you how to proceed. We may either request the goods be returned to us for inspection, or in some cases we may request an image of the fault be sent.
Where a product develops a fault after use and the manufacturer offers a warranty covering that fault, you will need to deal directly with the relevant manufacturer. If you need assistance with this please contact us and we will give you details of how to return the product direct to the relevant manufacturer.